In order to protect both parties we encourage you to refuse any delivery that may seem damaged or tampered with in any way.
This includes any holes in the outer packaging or where the parcel may have been opened, ripped and re-taped.
Once you have refused the delivery, please contact us immediately to resolve this issue and raise an investigation.
Please be aware that we will not be held responsible for any package that is damaged or tampered with and then signed for by yourself.
If the courier has attempted delivery at the address you provided and your order is returned to us, through the order being refused no no-body present during various delivery attempts, you will be automatically issued a refund for your order minus any original delivery charges paid.
If you have provided insufficient address details and your order is subsequently returned to us, you will be automatically issued a refund for your order minus any original delivery charges paid.
You will have 7 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation. This does not affect the regular returns policy timescale.
Certain items may be available to be ordered via ‘Backorder’. This means that when an item is out of stock but it is coming back in stock you can buy and reserve it in advance. Your order will then be dealt with priority once the item is back in stock and you will be notified via email.
Our returns policy is 14 days from receipt of order. Refund is issued by store credit only which will be to the value of your order (excluding the original postage that has been paid). You will be able to use this store credit on our store at any time but within 3 month from issue otherwise your credit shall expire indefinitely.
In the event your item(s) is deemed faulty upon investigation, we shall issue a full refund to the original payment method used at checkout unless you ask for an exchange instead.
On the rare occasion, some refunds may take longer than expected to process, however all refunds will be processed within 10 working days from the time of receiving your item(s).
This returns policy applies to all our customers worldwide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
You must comply with the following check points to enable receiving a refund (store credit) or exchange:
- We receive the returned product(s) within 14 days from the original date of delivery.
- The returned product is unused and within its original packaging. All original labels intact and in a condition to resell the product.
- Please include our completed returns form within the parcel with your returned item.
- You comply with the returns procedure set out below; and
- None of the exclusions set out below apply.
CHRISTMAS RETURNS PERIOD
During the Christmas period, please allow up to 14 working days (from the date received in our warehouse) for your return to be processed.
REFUNDS (STORE CREDIT)
A refund will be issued for the full price of any product that is returned to us in accordance with the terms of this returns policy (excluding the original postage charge and excluding the costs of returning a product to us).
All requested refunds are issued in store credit (except faulty items) within 10 working days of receiving the parcel. If you feel we have not acted within the stated timescale in issuing your refund, please email our customer service team on email@example.com who will assist you further.
Unless the item is deemed faulty and a fault of 6IX Collection, the cost of postage will be deducted from any refund, even during postage offers.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
If you have any questions regarding our Refund & Returns policy please contact us at – firstname.lastname@example.org
Please note that we CANNOT accept returns or exchanges on underwear or swimwear due to hygiene reasons.
Please note ANY items returned covered in animal or human hair may NOT be exchanged or refunded.
Please make sure the item that you intend to return is not visibly worn, damaged, marked in any way with pen or grease, make-up, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.
If you return your item(s) beyond the 14-day period or what we deem to be a non-sellable condition, we will hold the item(s) until a minimum of £4.50 returns postage charge is paid to have this dispatched back to you. Our Customer Service Team will be in touch to advise you of this.
Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for an alternative item by filling out the exchange section of our returns form and return any item to us by post within 14 days of your purchase.
When we receive your item, we aim to dispatch your exchange request within 7 working days subject to conforming to our policies. You will also receive a confirmation email from our Customer Service Team confirming receipt of your parcel.
All postage from the initial return to exchange is purely the Customers responsibility. We will not cover or otherwise accept any charges relating to postage.
If under the unfortunate circumstance that you receive an incorrect item or item you believe to be faulty, please contact our customer service team on email@example.com within 14 days of your purchase, who will be able to investigate and assist you further. We will then advise on how to proceed with the return. Upon receiving your faulty/incorrect item, following an investigation, we will happily cover UK postage costs (exchange only) up to a value of £4.50 per parcel, dependent on size, weight and location.
REFUNDS AND RETURNS PROCEDURE
Please fill in the returns form attached with your order. Please include all details requested on the returns form, especially your order number which was provided on your confirmation email following the completion of your order.
To take advantage of your rights under this returns policy, you must:
Fill in the Returns Form which must be sent along with the goods.
Products returned under this policy must be sent by recorded signed for delivery to (we recommend 2nd class recorded):
THE OAK CENTRE
WHINFIELD DRIVE, AYCLIFFE
You will be responsible for paying all postage costs associated with returns under this policy.